Kilwins Franchise

Simplified lead capture for prospective franchisees

Kilwins has been providing high quality chocolates, ice cream, and confections since 1947. They currently have 125 stores and are continually looking for new franchisees. Their existing Franchising web site was not very engaging from a consumer perspective and it was long overdue for a fresh design that better reflected the Kilwins brand and philosophy.

Project Expertise

Content-managed websites

We created a landing page builder that allows Kilwins to make edits to the content of their pages without involving a developer. They are empowered to add, delete, or reorder entire sections, update images and text contained within sections, view form submissions, and more, ensuring that their site stays up to date.

Project Contributors

Haley head and shoulders, with glasses, brown hair, black shirt with light denim overshirt

Haley Troyer

UX designer and front end developer

Project Brief

The primary goal for this new website was to qualify and collect leads for potential franchisees. In order to do so, we prioritized three main design strategies:

  1. Provide clear calls to action: Since this was the primary goal, we were sure to provide multiple opportunities for site visitors to request more information about starting a Kilwins Franchise. 
  2. Mobile-first design: Analytics revealed that over half of the visitors to the previous website were on mobile devices, so a responsive first approach was crucial.
  3. Use of imagery and graphics: We made use of custom photography and video throughout the site to tell the Kilwins brand story. All files needed to be sized and formatted properly in order to load quickly on all devices (even mobile).
Above the fold image for Kilwins Franchising
Internal navigation menu for Kilwins Franchising
Outline of the franchising process for Kilwins
Lead form for Kilwins Franchising
Above the fold homepage for Kilwins Franchising
“When you leverage Rapid Development Group, you get a team of consummate professionals that are highly skilled and subject matter experts. Their thoughtful approach & design sensibility proved to be ideal when it came time to rebrand and update our digital platform around selling franchises. We would highly recommend Rapid Development to anyone looking for a reliable team to define your digital strategy and achieve business goals.”
James Hilyard Brand Director, Kilwins Chocolate Franchise Inc.