As a leading distributor of interior fabrics to the design and upholstery trades, Greenhouse Fabrics turned to Rapid Development Group to design a modern eCommerce experience to help customers find the perfect fabric from an ever-growing inventory of over 10,000 patterns and colorways. Greenhouse Fabrics connects customers with their caring team of fabric specialists to ensure that each order is specified properly for the customer’s project.
Project Brief
Greenhouse Fabrics takes pride in a very human-oriented sales and customer service strategy. Each customer is advised with care in selecting the right fabrics for their applications, and guided by a highly-specialized staff through the whole process. Modernizing by introducing e-commerce capabilities was inevitable, but this needed to happen without compromising their key differentiator.
The goals of this project were to:
- Allow customers to browse a huge catalog of fabrics online
- Bring an established human-driven sales strategy into alignment with an automated web-based model
- Provide marketing opportunities through personal, but expert, design advice
The site was explicitly not designed to be a casual fabric shopping experience, since Greenhouse Fabrics is a wholesaler focused on the needs of upholsterers and interior decorators.