Skip to main content

Skype Etiquette

Team Insights

 

I admit this post is partially "tongue in cheek", but will make nicely for some light reading.  We are using Skype more than ever (or Google Meetup, or Apple FaceTime), and etiquette is little different than a traditional phone calls, BUT NOT THAT DIFFERENT, which is the primary root of bad Skype etiquette.  

Answering the Call

Something Skype provides us is the ability to see when someone connects to a group call.  But just because you know when someone joins doesn't mean it isn't nice to have a confirming "Hello".  My point is this.  When joining a group chat always introduce your self, even if it's just saying hello, just like when you use your phone.  This will move the call along faster as it doesn't leave everyone wondering if that person really is "on the call".

Noise

So when we Skype, we often have both hands free, which is fantastic.  But you shouldn't keep your hands busy with things that make noise.  This applies to even small amounts of noise, like your fork to plate contact, or the sound you make when pounding a LaCroix or Mtn. Dew. What you may not realize is that the thing you are making noise with may be very close to the microphone in your computer or tablet.  And the sound projected to the other Skype'rs is amplified quite a bit.  I admit this can be tricky to remember since there is not immediate feedback, but you'll be doing your co-callers a great service by limiting the noise you create.  

This also applies to your keyboard.  Not that anyone expects you to abstain from your keyboard and give the call 100% of your attention.  But when you DO type, keep the amount of thrust you give your fingers to a minimum.  Keyboards today are pretty responsive.  Thankfully, gone are the days of a "clicking" keyboard that gives the typist feedback.  It only takes the slightest bit of pressure for your keyboard to respond.  If you're like me, when you're really getting things done, coding like a boss, it's kinda fun to bang on those keys a bit.  But try not to do this when talking to others through your computer. 

Computer sounds are also something to be aware of.  Especially if you're chatting via IM.  No one wants to hear "tada" every half second while you send and receive messages.

Now about bodily functions.  Try not to burp, sneeze, or cough close to the microphone.  Sure you're not spreading the disease sitting at your house all alone, but you are polluting the air with the awkward noises emitted from your (and my) body.

Video

Video isn't a "right" we have when using Skype.  If for some reason you would like to see your guest, ask first.  Who knows what kind of condition they are in?  Don't assume you can just look at their face from about 2 feet away.  Seeing their complexion or what they have stuck in their teeth from breakfast.  

On the flip side, be considerate of when you share your own face.  Even if you're comfortable with it, don't assume others are.  People don't want to see their collegues in their underwear, or even cut-off t-shirts.  If you don't have a good reason for using video, then don't.    

I hope this helps you in this digital age of wonder and new communication technology.

Need a fresh perspective on a tough project?

Let’s talk about how RDG can help.

Contact Us